Returns & Refunds Policy

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, and plants), personalised products (such as special orders or customised items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the original item and, once the return has been accepted, place a separate order for the replacement item.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.

To initiate a return, please contact us at nestorad152@gmail.com. Please explain the reason for the return in detail. We will then provide you with the return address by email.

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.

Items returned without first submitting a return request will not be accepted.

If you have any questions about returns, please contact us at nestorad152@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will assess the issue and work with you to find an appropriate solution.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As stated above, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and will let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and credit the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nestorad152@gmail.com.