Política de reembolso

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), personalized products (special orders or customized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

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Exchanges
The fastest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at nestorad152@gmail.com. Please note that returns must be shipped to the following address: Contact us directly via email and explain in detail the reason for the return; we will then send you the return address via email. 

If the return is accepted, we’ll send you a shipping label, along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Please contact us at nestorad152@gmail.com if you have any questions about returns.

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Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and resolve it.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we receive and inspect the return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.
If more than 15 business days have passed since your return was approved, please contact us at nestorad152@gmail.com.

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